Cancellation Policy
Our appointments are very important to all members of our team at WishLane. The time you allocate for an appointment is reserved especially for you. We understand that situations can arise that require a schedule adjustment; therefore, we respectfully request at least 24 hours' notice for changes to your appointment and for cancellations. All our policies are designed to benefit our guests and to provide the best quality and tradition of excellent service for our established and future clientele.
Please understand that when you forget or cancel an appointment without giving enough notice, our office misses the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive the services they need. We ask that all new and current clients supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure.
Cancellation Fees:
- If notification is given at least 24 hours prior to your appointment: No charges
- No-show, or if notification was given less than 24 hours prior to your appointment: A cancellation fee will be charged amounting to up to 100% of the scheduled service cost
All fees must be paid prior to rescheduling. Guests who no-show or cancel their appointment three times in a row will not be rescheduled and will be removed from the practice.
Financial Policy
Thank you for choosing WishLane Aesthetics for your aesthetic and wellness needs. We are committed to providing you with the highest quality care and service. To ensure clarity and mutual understanding, please review our financial policy carefully.
Payment Policy
Payment Due at Time of Service:
Payment in full is due at the time services are rendered unless other arrangements have been made in advance with our office. We accept the following forms of payment:
- Cash
- Credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards
- Health Savings Account (HSA) cards
- Flexible Spending Account (FSA) cards
- CareCredit and other approved healthcare financing
Payment Plans:
For larger treatment packages or procedures, payment plans may be available through approved third-party financing companies such as CareCredit. Please inquire at the front desk for details and application assistance.
Insurance and Coverage
Elective Cosmetic Services:
Most services provided at WishLane Aesthetics are elective cosmetic procedures and are NOT covered by health insurance. These include but are not limited to:
- Injectable treatments (neuromodulators, dermal fillers, biostimulators)
- Laser treatments
- Body contouring procedures
- Chemical peels and facials
- Medical-grade skincare products
- Aesthetic treatments
Medical Services:
Some medical services may be eligible for insurance coverage or reimbursement when medically necessary, including:
- Hormone replacement therapy (when medically indicated)
- Medical weight loss programs (coverage varies by plan)
- Trigger point injections (when medically necessary)
- Laboratory testing (when medically necessary)
- Vitamin injections (coverage varies by plan)
Insurance Responsibility:
WishLane Aesthetics is NOT a participating provider with most insurance plans. We do not bill insurance directly for services rendered. However, we can provide you with itemized receipts and superbills that you may submit to your insurance company for potential out-of-network reimbursement.
You are responsible for:
- Understanding your insurance benefits and coverage
- Submitting claims to your insurance company if you wish to seek reimbursement
- Payment in full regardless of whether your insurance reimburses you
Pricing and Estimates
Pricing for services is subject to change and will be confirmed at the time of scheduling or consultation. Treatment costs vary based on amount of product used, treatment area size, number of sessions required, and complexity of the procedure.
Cost estimates provided are approximations based on anticipated treatment needs. The final cost may vary based on the actual amount of product used or time required during your treatment.
Packages and Series Pricing
Discounted pricing may be available when purchasing a series of treatments or package deals. Package terms and conditions include:
- Packages must be used within the specified timeframe (typically 6-12 months from purchase)
- Packages are non-transferable and may only be used by the purchaser
- Unused services in packages are non-refundable
- Package discounts cannot be combined with other promotional offers unless specifically stated
Outstanding Balances
Accounts with outstanding balances more than 30 days past due may be subject to:
- Late fees or interest charges
- Suspension of services until the balance is paid in full
- Referral to a collections agency
- Reporting to credit bureaus
If your account is referred to collections, you will be responsible for all collection costs including but not limited to collection agency fees, attorney fees, and court costs.
Patients with outstanding balances will not be scheduled for additional appointments until the balance is paid in full or payment arrangements have been made.
Disputes and Questions
If you have questions about your bill or believe there has been an error, please contact our office immediately at 920-512-8822 or contact@WishLaneaesthetics.com. We are committed to resolving any billing concerns promptly and professionally.
Billing disputes must be raised within 30 days of the charge. We will investigate and respond to disputes within 10 business days. Payment is still required for undisputed portions of the bill.
Return & Refund Policy
No Refunds for Elective Services:
All sales are final for elective cosmetic procedures and treatments. No refunds will be issued for:
- Injectable treatments once administered
- Procedures that have been performed
- Opened or used skincare products
- Services rendered
Product Returns:
Unopened, unused skincare products in original packaging may be eligible for exchange within 14 days of purchase with proof of purchase. No refunds will be given; exchanges only.
Treatment Outcomes:
WishLane Aesthetics does not guarantee specific results from treatments. Individual results vary based on multiple factors including age, skin condition, lifestyle, and adherence to pre- and post-treatment instructions. Dissatisfaction with results does not constitute grounds for a refund.
Touch-Ups and Adjustments:
Some treatments include complimentary touch-up appointments within a specified timeframe (typically 2 weeks for injectable treatments). These are provided at the discretion of your provider and do not constitute a refund or redo of services.
Treatment Packages:
With many of our services, WishLane Aesthetics offers the ability to pay per treatment (pay-as-you-go) or receive a discount for buying a package (paying up-front). We are happy to offer this discount on our packages, but we must charge the pay-as-you-go fee if the package is disrupted prior to completion.
Any cancellation or refund request for a package must be in writing. If discontinuation of your purchased package occurs before you have reached the end of treatment, you will be charged the list price of the completed procedures, plus a 10% service charge. Refund will be paid 30 days after receipt of a request in writing.
Example: A single microdermabrasion treatment is $125, but packages of six are sold at a discounted rate of $625. If a client requests a refund after the third treatment, the client will be charged the list price of each treatment received at $125 x 3 treatments + 10% service fee = $412.50 and will receive a refund in the amount of $187.50.
HIPAA Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Effective Date: January 1, 2025
Our Pledge Regarding Your Health Information
WishLane Aesthetics (doing business as SB Aesthetics and Wellness SC) understands that your health information is personal and we are committed to protecting it. This Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) to carry out treatment, payment, or healthcare operations, and for other purposes that are permitted or required by law.
We are required by law to:
- Maintain the privacy of your protected health information
- Give you this notice of our legal duties and privacy practices
- Follow the terms of the notice currently in effect
- Notify you if we are unable to agree to a requested restriction
- Accommodate reasonable requests you may have to communicate health information by alternative means or at alternative locations
How We May Use and Disclose Your Health Information
For Treatment: We may use your health information to provide you with medical treatment or services and may disclose health information about you to doctors, nurses, technicians, or other personnel involved in your care.
For Payment: We may use and disclose your health information so that the treatment and services you receive may be billed and payment may be collected from you, an insurance company, or a third party.
For Healthcare Operations: We may use and disclose your health information for healthcare operations purposes including quality assessment, training programs, business planning, and services performed by business associates.
Appointment Reminders: We may contact you to remind you that you have an appointment for treatment or medical care by phone, text message, email, or mail.
Other Uses: We may also use and disclose your health information for research (with authorization), as required by law, to avert serious threats to health or safety, public health activities, health oversight activities, lawsuits and disputes, law enforcement, and other purposes as permitted or required by law.
Your Rights Regarding Your Health Information
You have the following rights:
- Right to Inspect and Copy: You have the right to inspect and obtain a copy of health information that may be used to make decisions about your care.
- Right to Amend: If you feel that health information we have about you is incorrect or incomplete, you may ask us to amend the information.
- Right to an Accounting of Disclosures: You have the right to request a list of disclosures we made of your health information.
- Right to Request Restrictions: You have the right to request a restriction or limitation on the health information we use or disclose about you.
- Right to Request Confidential Communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.
- Right to a Paper Copy of This Notice: You may ask us to give you a copy of this notice at any time.
- Right to Be Notified of a Breach: You have the right to be notified in the event that we discover a breach of your unsecured protected health information.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and Human Services.
To file a complaint with our office:
Privacy Officer
WishLane Aesthetics
2807 N Ballard Rd
Appleton, WI 54911
Phone: 920-512-8822
Email: contact@WishLaneaesthetics.com
To file a complaint with HHS:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Or file online at: www.hhs.gov/ocr/privacy/hipaa/complaints/
You will not be penalized or retaliated against for filing a complaint.
For a complete copy of our HIPAA Notice of Privacy Practices, please contact our office or download it from our website.
Terms & Conditions
Last Updated: 06.23.2024
The following Terms and Conditions of Use ("Terms") are entered into by and between You and SB Aesthetics and Wellness S.C. D/B/A WishLane ("Company," "we" or "us"). These Terms, together with our Privacy Policy, Disclaimer, and any other documents expressly incorporated by reference, govern your use of the website www.WishLaneaesthetics.com ("Website"), including all materials, resources, information, and services on the Website, whether as a guest or registered user.
Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, customers, and others who access or use the Website.
By accessing or using the Website you agree to be bound by these Terms, without modification, and acknowledge reading them. If you disagree with any part of the Terms, you may not access the Website.
Defamatory content is not allowed. Content that violates copyright laws is not allowed.
Privacy Policy
Your use of the Website is also subject to the Company's Privacy Policy. Please review our Privacy Policy, which also governs the Website and informs users of our data collection practices. Your agreement to the Privacy Policy is hereby incorporated into these Terms.
Disclaimer
Your use of the Website is also subject to the Company's Disclaimer. Please review our Disclaimer, which also governs the Website and informs users of various limitations regarding the information provided on the Website. Your agreement to the Disclaimer is hereby incorporated into these Terms.
Use of the Website
To access or use the Website, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms. Children under the age of 18 are prohibited from using the Website. Information provided on the Website and any resources provided on or available for download from the Website are subject to change. The Company makes no representation or warranty that the information provided, regardless of its source, is accurate, complete, reliable, current, or error-free. The Company disclaims all liability for any inaccuracy, error, or incompleteness in the information provided.
Product Licensing
All products are licensed only for personal use. If you would like to use a product under a commercial use license, please contact us.
For questions about any of our policies, please contact us:
WishLane Aesthetics
920-512-8822 • contact@WishLaneaesthetics.com
WishLaneaesthetics.com
